Support Center
The Blackops Market support infrastructure operates on a tiered priority system. We provide encrypted assistance for account recovery, vendor verification, and transaction disputes. All communications are subject to strict PGP encryption protocols.
Before Opening a Ticket
90% of support inquiries are related to deposit confirmations. Monero (XMR) deposits require 10 network confirmations before appearing in your balance. This takes approximately 20-30 minutes. Please check your transaction ID on a block explorer before contacting support.
Communication Channels
Use for: Account recovery (lost 2FA), Vendor Bond waivers, and bug reports.
For order disputes, always use the internal ticket system found on the order page.
WE DO NOT USE TELEGRAM, DISCORD, OR XMPP. ANYONE CLAIMING TO BE STAFF ON THESE PLATFORMS IS A SCAMMER.
Support Protocol
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01
Mandatory Encryption All sensitive communication must be PGP encrypted. Messages containing order details, addresses, or transaction IDs sent in plaintext will be automatically discarded by our mail server.
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02
One Ticket Policy Do not open multiple tickets for the same issue. This slows down response times. Bumping tickets pushes them to the bottom of the queue.
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03
Respect the Staff Abusive language, threats, or spamming will result in an immediate permanent ban from the market. We are here to help, treat us with respect.
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04
Dispute Evidence When disputing an order, upload clear images to a secure host (e.g., 0x0.st) and provide the links. Do not attach files directly to emails.